Terms & Conditions
TERMS & CONDITIONS | ARCTIC SKY LAPLAND
PLEASE USE A COUPLE OF MINUTES FOR READING OUR IMPORTANT STUFF. THEY ARE WRITTEN FOR YOUR BENEFIT ONLY.
Before making a reservation at Arctic Sky Resort we encourage you to read these terms and conditions carefully, as they constitute a contract agreement between Arctic Sky Lapland and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due. By submitting a booking you confirm to us that you comply with these arrangements.
BOOKING | MAKE YOUR BOOKINGS THROUGH OUR BOOK/CONTACT PAGE
COMMUNICATION | We promise to confirm your reservation or reply to your message within 48 hours. You can contact us by filling out the form in our Contact page or simply by sending an email to email@example.com
PRICES | All prices quoted on Arctic Sky Lapland are in Euros (€) and per person, unless otherwise specified. All payments and refunds are due in Euros. Arctic Sky Lapland is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.
TRAVELING TO OUR DESTINATION | We don`t sell travel tickets, so we kindly advise you to book your tickets to our resort in Finland via your local travel agency or trustworthy online ticket provider. We are happy to give you more detailed advise with destination and means of transportation options as soon as you need the information in order to plan your trip to Arctic Sky Resort. Please contact us for more information. We cannot take responsibility for any delays or other inconveniences you may face on your way traveling to us and back home. We warmly advise you to make sure you have a valid and comprehensive travel insurance.
TRAVEL DOCUMENTS | In addition to your tickets, no matter which country`s citizen you are, please check up carefully your need for travel documents, also the validity needs of your passport, in order to travel to Finland. If you plan to visit Norway on your trip here, please check your document requirements for that too. Finland is a member of the E.U. Then again Norway is a non-EU member, but they are part of the Schengen Area. We also kindly recommend to get yourself a comprehensive travel insurance.
AGE LIMITS | In order to book you have to be 18 or older. A minor between 16-18 is welcomed to join our Arctic Wellness Retreat (package) accompanied by adult. There are no age limits for visitors having their Own wellness week.
LANGUAGES | We are able to serve in English and Finnish.
HEALTH ISSUES | Please kindly note that we are not medical advisers and cannot take responsibility for any part of your health. In case of uncertainty or any concerns about your health, please consult your doctor. All the activities you take part in during your stay at Arctic Sky Resort are executed at your own risk.
SPECIAL NEEDS - WHEELCHAIR ACCESSIBILITY | We are so sorry we cannot recommend our retreat packages for wheelchair users since our yoga lounge is not wheelchair accessible at the moment. However if you are planning to make your own wellness week with us, we are happy to inform we can offer wheelchair accessibility and will do our best to ensure a smooth wellness experience for everyone, considering their special needs and ability to take part in the activities. In case you have a wheelchair with you, or any other special need, please be open about it so we can discuss more.
HOW TO PACK | We always offer the bedlinen, bath towels, yoga mats and equipments plus the final cleaning up service. In the winter time we also offer warm coverall outfits for outdoor activities. Please pack your favourite comfy indoor and outdoor outfits including the shoes, plus your personal hygiene items and other important belongings with you. Even if your belongings are most definitely safe here, we do not recommend to take any of your expensive jewelries with you. You probably won`t need them anyway here in the wilderness. In case of traveling by plane please always check the baggage rules and regulations from your airline.
PETS | Even if we love animals, we kindly suggest you get someone to take care of your pet at home during your visit to our resort.
SPECIAL DIETS | Our special diet options include vegan, gluten free and non lactose. Please inform us about your diet and possible allergies at the time of booking.
CHECK IN TIMES | Check in from 16:00, check out at 11:00. Check in and check out times may be adjusted according to your timetable for possible extra fee.
THE TERMS OF PAYMENT AND CANCELLATION
- BOOKING YOUR RETREAT PACKAGE via our BOOK/CONTACT PAGE you can choose whether you want to pay the whole price or just the 20% down payment and pay the rest at the time of check in.
- OTHERWISE: Down payment | booking made 4 months or more prior to departure: you will receive the confirmation and the down payment invoice 20% per person via email. You can cancel free within a week or confirm your reservation by completing the down payment. Down payment | booking made less than 4 months prior to departure: you will receive the confirmation and the down payment invoice 20% per person via email. No free cancellation. The booking requires instant down payment. The rest of the payment you may complete at the check in at Arctic Sky Resort unless otherwise agreed. The down payment cannot be refunded. Please make sure you have a valid personal travel insurance in case of a cancellation due to medical reasons. Cancellation fees * 1 month or less prior to departure 50% of the total package rate will be charged *14 days or less prior to departure 100% of the total package rate will be charged
In case you find any useful information missing from our Terms & conditions page, please help us by pointing it out by sending a quick message.